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Need Help : problem to save a design for web & device.

Hello all, I need an emergency help from you guys, When I am going to save my design for web & device,...

help to save a picture illustrator help save for web & device

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&nsbp;

#1 shurzo

Junior Member

Designer
14 posts

Posted 10 April 2014 - 04:36 PM

Hello all,
I need an emergency help from you guys, When I am going to save my design for web & device, there are some white strip shown into the design

It happen sometime Not everytime. What can i do?

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#2 Meow

Senior Member

Designer
442 posts

Posted 11 April 2014 - 02:57 AM

Where does the white strip appear and how thick? Does the white strip appear in the actual saved file?

If it appears on the edges, you should resize the background graphic beyond the artboard bounds.

And post a screen shot next time.

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#3 shurzo

Junior Member

Designer
14 posts

Posted 11 April 2014 - 04:33 AM

bac1.png 43.48KB 50 downloads Just like it....

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#4 Meow

Senior Member

Designer
442 posts

Posted 11 April 2014 - 02:18 PM

I hear it's a problem of Illustrator . What version are you using?

Repositioning the graphics or transferring your work to a new AI file might solve this issue.

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#5 shurzo

Junior Member

Designer
14 posts

Posted 11 April 2014 - 04:22 PM

I'm using CS5 version of Adobe Master Collection... (64 bit) ...

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#6 alexanderyu

Junior Member

Designer
1 posts

Posted 12 April 2014 - 06:29 AM

Is any part of the design a raster file/png? Because that raster files in illustrator can cause foxing around the edges

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#7 shurzo

Junior Member

Designer
14 posts

Posted 12 April 2014 - 04:51 PM

I tried in .jpg also ... but facing same problem ... when i was using 32 bit operating system .. i didn't faced any problem any time. I think it's the cause for my problem ... Is anyone using Illustrator in 64bit operating system? I want to sure about my doubt.

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#8 ClaunchDesign

Member

Designer
34 posts

Posted 14 April 2014 - 07:12 AM

I am using CS5 on a 64-bit OS and I have never seen this issue. Is this the only design you have the problem with?

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#9 shurzo

Junior Member

Designer
14 posts

Posted 15 April 2014 - 02:19 AM

No, I have this problem with many other designs. Even now sometimes when i am going to save the design as a picture, the white strips shown as the upper picture.

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#10 ClaunchDesign

Member

Designer
34 posts

Posted 15 April 2014 - 05:38 AM

I honestly can't find anything online to solve this problem. Have you tried contacting Adobe yet?

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#11 shurzo

Junior Member

Designer
14 posts

Posted 21 April 2014 - 05:57 PM

I just upgrade my graphics card .... & doesn't see it now

Thanks all for your kind reply

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#12 MISSnicki

Member

Designer
41 posts

Posted 22 April 2014 - 05:09 PM

Under the web and devices menu, look under the tab image size, and chech the box that says clip to artboard. If that does not work, double check your file and make sure nothing is beyond the border of the page. Good Luck.

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#13 ClaunchDesign

Member

Designer
34 posts

Posted 22 April 2014 - 09:51 PM

I just upgrade my graphics card .... & doesn't see it now Thanks all for your kind reply

Glad you figured it out! I don't know why I didn't think about it being a hardware related issue.

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#14 ptu12

Senior Member

Designer
238 posts

Posted 23 April 2014 - 05:08 PM

It is good to know.

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#15 bliceone

Junior Member

Designer
3 posts

Posted 05 June 2014 - 09:16 AM

It happened to me before and worst case scenario, you can always try to rasterize your artwork (Object>Rasterize). That usually does the trick.

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#16 Syahirah

Member

Designer
44 posts

Posted 08 June 2014 - 10:02 AM

Sometime it's because the ruler tool that you used. When you hide the ruler guide, then try to save the artwork in jpeg, or print it out, it becomes like that. The solution is, delete the guides. I don't know about you guys, but it happened to me.