Hi, DC. In finalization page, while I was going to upload the zip file, its stuck in 100%, so I was not able to move to next step. is this any influence from new website system? please help.
FInalization upload zip file stuck.
#6
Posted 06 November 2021 - 08:43 PM
yes, i experienced it too, i have sent the change file as requested by CH, preview and source file, and re-signed the agreement,
everything seems fine, but CH confirms that haven't received the file, can admin help me, thanks
here's the link: https://www.designco...s/finalization/
#9
Posted 07 November 2021 - 01:21 AM
yes, i experienced it too, i have sent the change file as requested by CH, preview and source file, and re-signed the agreement,
everything seems fine, but CH confirms that haven't received the file, can admin help me, thanks
here's the link: https://www.designco...s/finalization/
Please try to upload your zip file now
Thank ,you
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#11
Posted 08 November 2021 - 10:41 AM
#12
Posted 08 November 2021 - 09:38 PM
sorry to bother you sharie,I have modified the file three times and sent (uploaded) the file, but CH still says it hasn't received it,I don't understand what happened, all buttons and controls and notifications work normally, is it possible that CH doesn't understand how it works or how ,please help, thank you.
HI there
I posted and emailed the ch you will see in finalizationalso please try to upload again but name the zipped file something new as well as use trash can to remove old one and completely sign the cta form again
please let me know if this works
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#14
Posted 09 November 2021 - 04:34 AM
thanks, I have done as your instructions and signed the form, but I don't know if CH can accept it,
one thing I want to ask, is there any effect on the design change because what CH is asking for is my other entries not changes to the entries won ?
Hi there
no would not cause issue at all, this happens all the time
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