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The chat icon does not always appear in the bottom right corner.

Chat Icon doesnt appear

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&nsbp;

#1 cinici_id

cinici_id

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Posted 19 November 2024 - 04:12 PM

The chat feature with DC admin does not appear.
Is this normal?

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#2 PrismaCreative

PrismaCreative

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Posted 19 November 2024 - 08:45 PM

Hi there, simply try to log-out and log back in.

 

* let me know if it works.



#3 cinici_id

cinici_id

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Posted 20 November 2024 - 04:15 PM

I've tried, but it's still the same.
There may be an update to the site.
It's better to wait for things to get better.


#4 sharie

sharie

    Admin

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Posted 21 November 2024 - 06:49 PM

Hi there

Not sure i understand because I have five chats from you from during the night to this morning
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#5 PrismaCreative

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Posted 21 November 2024 - 11:11 PM

ok, try the same, but from the Forum page this time:

 

1. log out

2. go to Forum page

3. log in

 

* in case it didn't work try: to eventually clear cache, history, cookies from your browser, and then afterwards, repeat the 3 steps above

 

** let me know if it works.



#6 cinici_id

cinici_id

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Posted 05 December 2024 - 11:29 PM

@Admin I can only reply to your conversation via mobile (Wizgo) or via email.
As for the PC browser, when I haven't logged in to my account, a conversation will appear.
However, after I log in the conversation icon will disappear.

Like this :


#7 cinici_id

cinici_id

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Posted 05 December 2024 - 11:32 PM

@PrismaCreative
Thank you for your advice.
However, unfortunately I have tried it from any browser, the results are still the same.
I don't understand this either.
I still feel comfortable because of this feature on mobile.

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#8 cinici_id

cinici_id

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Posted 19 December 2024 - 11:28 PM

It was solved by restarting my PC's OS.
Thanks for all the suggestions.

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